Delete your Guess data

Guess by Clearpoint Studios (app.guess.word)

Data on your phone

In Guess, open the More tab and tap Delete all data, then confirm. This deletes your current game, your statistics, your settings and the support session stored on your phone right away. Uninstalling Guess deletes the same data.

Support conversations on our server

If you contacted us through the support chat, your tickets stay on our server until they expire (12 months after the last message of a closed ticket). To have them deleted earlier, with or without the app installed:

• Email clearpointstudios@proton.me with the subject "Guess data deletion".
• Tell us roughly when you wrote and what the subject was, so we can find your tickets. Support is anonymous, so this is how we match them to you.
• We delete the data within 30 days and confirm by email.

What is deleted

• Your anonymous support session identifier.
• All your support tickets and every message in them, ours and yours.
• The language, app version, platform and device model attached to those tickets.

Server backups are overwritten within 30 days, so the data also leaves them within that window.

What is not on our server

Your games, statistics and settings were never uploaded and exist only on your phone, so only the in-app deletion or uninstalling removes them. The anonymous RevenueCat identifier holds no name or email; RevenueCat handles it under its own policy, and on request we ask RevenueCat to delete it as well.

More details are in the privacy policy.